Covid-19 Resources


Covid-19 Resources

NZVA Member Resources

Here are some resources and other information to help veterinarians and practices deal with COVID-19.

We will update this page regularly.

To date, there is limited evidence companion animals can be infected with COVID-19 and limited evidence pet dogs or cats present a source of infection to humans or other animals. The NZVA will provide information on this situation as it becomes available.

For the full advisory document, including advice on how to manage animals where COVID-19 infection is known to be present, please visit the WSAVA website. Other information can be found at the WVA and OIE websites.

Please refer to the recommendations found in the NZVA COVID-19 Resources below about managing your clients and their animals.

Information on telemedicine from the New Zealand Veterinary Council.

Please remember to be kind and patient at this extraordinary time.

NZVA Information:

Essential Service

Veterinary services are considered an essential service in the New Zealand Government’s COVID-19 response.

We provided an essential services plan to the Government to indicate how veterinarians would manage COVID-19 risks while providing essential veterinary services. This document is available to view – see the member resources list.

A further, more detailed document to support the high level information provided to government is available to members: Veterinary Service Provision (Draft Advice).


We have newly developed infographics now available for you to download and print or share via social media. There are three of these, each with a different key message:

infographicFor digital sharing - use the PNG files. For printing - use the pdfs.

Your veterinary team can be affected by COVID-19 too!

Self-isolating for COVID-19? Tips on managing your pets during this time

COVID-19 and self-isolation: What about veterinary visits for my animals during this time?

All pages in a single PDF [1.2 MB]

Written resources

NZVA Guideline for infection control. We appreciate most of you will have this well in hand, but just a reminder the NZVA has this guideline document available to you for reference.

Here are some useful resources from Hayley Squance, a consultant on Animal Welfare Emergency Management, and veterinary clinic preparations for COVID-19.

This piece on social distancing in veterinary clinics, includes a decision making flow-chart that might be helpful.


Veterinarians are considered an essential service and can continue to provide essential services at all alert levels. All essential service providers in the primary sector (including veterinary practices) must register with MPI by 5pm Friday 27 March if they wish to operate at alert level 4.

The Government expects veterinarians to behave appropriately in the circumstances. This means using good judgement to make decisions, based on the immediate or potential risk to animal welfare and/or food safety - and the immediate transmission risk of COVID-19. Veterinarians cannot continue to operate with a ‘business as usual’ mindset.

Please refer to the document ‘Essential Service Provision’ (in the member resource list) for NZVA advice on what services might be appropriate to continue providing at the various alert levels.

If essential businesses do not operate appropriately, they will not be allowed to operate at all. MPI are clear veterinarians are not exempt from this, meaning essential service qualification can be revoked on a case by case basis.

We support your decision to do whatever it is you think necessary to mitigate the risk to your team and clients. Our document is a guideline only, and we trust every business owner will consult widely with their team and make decisions that work for everyone.

Veterinarians can choose the level of service they wish to provide – there is not a mandated list! Your practice may choose to stop offering some listed services, or even close entirely. The status of veterinarians as essential service providers does not mean veterinarians must provide all or any service. However, your obligations to make arrangements for emergency services (as per VCNZ Code of Professional Conduct) remain the same.

Remember this list is not exhaustive. Veterinarians need to use their discretion to determine if providing a particular service is essential in that circumstance.

When considering if a service is essential, ask yourself if failure to perform the task could jeopardise animal welfare and/or food safety and security.

Our best advice around this currently is, if veterinary staff are deemed as close contacts of a known COVID-19 case, you need to follow public health officials’ advice. We appreciate for some, this will mean many staff going into self-isolation, or possibly closing your doors. While there can be no doubt this raises significant worries around financial viability for many, we need to be aware of the 'greater good' the Government is trying to achieve.

We recommend you refer to our message from 18th March, where we outlined some steps that can be taken if you find yourself low on staff. Employment New Zealand also has good guidance for employers if they are faced with the possibility of staff being affected by COVID-19.

Finally, familiarise yourself with the COVID-19 Employer Support information on the Work and Income website.

In response to our message on March 18th, some members have asked if, given the recommendation to adopt PPE when handling animals from households that are self-isolating or symptomatic, if all animals should be considered as fomites and therefore all consultations reduced to urgent cases only and undertaken with PPE.

Our view on this is, given the current New Zealand situation, such an approach is not warranted at this time. The recommendations outlined are intended as a precautionary measure when dealing with animals from households with an identified risk of COVID-19, given there is a gap in our understanding of whether such animals pose a transmission risk.

The important point to note here is the qualifying statement that unless an absence of service leads to animal welfare or food safety risks, non-emergency services should be conducted remotely where possible. Our expectation is veterinarians will make good triaging decisions based on an initial remote assessment (phone call, video call etc.), before deciding to see an animal.

Be good to yourselves and one another!

There is a lot of uncertainty right now. Please be kind to yourselves, your team and your neighbouring colleagues. We hope that in this challenging time, we can all work effectively together as a profession to support each other, no matter what our everyday differences might be.

Also, remember you are entitled to use the services of Vitae. Their service is available to all veterinarians in NZ, thanks to funding from the NZVA and VCNZ. You can access three fully funded face-to-face sessions with a psychologist, and they have a 24/7 phone service available if needed. Contact Vitae on freephone 0508 664 981.


NZVA Member Resource Documents

These documents are only available to NZVA members.

Covid-19 - NZVA General Documents

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Documents related to Covid-19 for NZVA members.
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Covid-19 - Support for Businesses

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Business continuity documents shared by NZVA members.
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