Francesca is a veterinarian who graduated from Massey University in the class of 1998. Since graduating and gaining experience in clinical practice she moved to education and then leadership in Allied Veterinary professional education, at both Otago Polytechnic, as the Head of the School of Veterinary Nursing and nationally as the Chair of the Educational Standards committee for Allied Veterinary Professionals. Over her career she has seen first-hand and through her network of colleagues in the industry (both vets and Allied veterinary professionals) the significant challenges faced to personnel. Back in 2015 on completing a Graduate Diploma in Sustainable Practice which she entered focussed wanted to fix the environmental issues in veterinary practice it became clear that until we can meet people’s needs in veterinary practice trying to engage individuals and the industry as a whole in environmentally sound practice is going to be an uphill battle. This led to her completing a Master of Professional Practice with a research focus on socially sustainable practice and asking the question – can we be socially sustainable in veterinary practice in New Zealand while still meeting the financial bottom line. The answer to this is yes. A synopsis of this research can be found here: https://www.thescopes.org/health-and-wellbeing-5/profit-and-staff-wellness-can-we-have-both-in-veterinary-practice-in-new-zealand/
Gary is a principal of the Lincoln Institute, a boutique leadership development company delivering facilitated training and coaching to the veterinary profession. He is a highly recognised and respected speaker and facilitator in the fields of veterinary practice management and leadership, professional mastery and life-balance strategies, which he has presented across Australia, New Zealand, SE Asia and the USA. Gary also spent 20 years as a companion animal clinician and Director of the East Port Veterinary Hospital, a multi-award winning and Australian Small Animal Veterinarians Accredited Hospital of Excellence situated on the mid-north coast of New South Wales.
Jason has more than 25 years in clinical practice working in referral equine clinics in the UK, including three years at Rossdale and Partners, before taking up a shareholding at Matamata Vets Equine in New Zealand. In 2015 Jason left clinical practice to undertake his MBA at the Waikato University Executive Education. Now managing partner of Innovative Medical Solutions (IMS Vet) Limited, Jason and his team led the research behind Arthramid Vet resulting in it becoming a registered veterinary medicine in Australia and New Zealand. Jason has a keen interest in leadership development opportunities in the veterinary profession and is involved with the NZVA and Business Branch to promote veterinary wellbeing through better leadership. Jason is based in Cambridge where he lives with his family and is a keen mountain biker and back country skier as well as Chair of the St Peters Primary School Board of Trustees.
Kathryn Jackson began specializing in understanding resilience at work while working as a Peak Performance Coach to support the Christchurch City rebuild, after a series of devastating earthquakes from 2010. As a result, she was invited to publish a book which was named as a Finalist in the Business Book Awards (UK) and the Australian Career Book of the Year. Resilience at Work: Practical Tools for Career Success is now also a training and development programme called Let’s Talk Resilience at Work and during 2020, was adapted into a global app called Kite Support using the Kite learning platform. Kathryn holds first-class and master’s degrees specializing in understanding Motivation at Work. She trained with the Oxford School of Coaching & Mentoring in 2005, became a Fellow with the CIPD (UK) in 2015 and was awarded Senior Practitioner Accreditation with the EMCC in 2017. She was the Lead Coaching Associate for the NZ Institute of Wellbeing & Resilience between 2018-2020.
Meg graduated from Massey in 1998 and is the lead Veterinarian (and Ex owner) at Stoke Veterinary Hospital in Nelson. Meg is a member of the Veterinary Advisory Committee for National Veterinary Care and Vet Partners who provide clinical oversight to all NVC and Vet Partners clinics across NZ and mentor new Graduates in the Vet Partners New Graduate Programme. Meg has always been passionate about the role good client relationships play in the success of a business but more importantly, the enjoyment of the job and the individual's sustainability in the profession. In recent years she has been researching the role communication skills play in Client/ Veterinarian bonds and has studied ‘Advanced Human Connections’, a paper included in the Veterinary Social Work Certificate at the University of Tennessee. She has become interested in what Human General Practitioners are doing and studied what the experts in this field of communications are teaching GP’s and how this can be used in a Veterinary setting. More recently, Meg has been involved in individual mentoring of Veterinarians who have been struggling in this field. She runs a workshop and course in communications for a group of Veterinarians who had either, expressed interest or had been identified as having a need for improvement in their client communications, in Nov 2020 and will be repeating this in May 2021. Meg feels very strongly that this craft is something we can improve and expand on, the same way we continue to expand and improve our clinical knowledge and that, when mastered, this craft can vastly improve our professional and personal success.
Following graduation from the University of Queensland (UQ) in 1991 Michael practiced as a companion animal veterinarian for 10 years in Sydney, Brisbane and the United Kingdom (UK) He returned from the UK in early 2001 to complete an Honours degree in Psychology and then a PhD about training veterinarians in communication and consultation skills and the human-animal bond. During this time he continued to practice as a veterinarian and was employed as a lecturer at UQ, developing curriculum and teaching veterinary students about professional competencies (communication skills, conflict resolution, team building, human-animal bond, euthanasia and managing client grief, improving mental health and well-being). In 2011 he travelled to Canada for a tenure track position at the Ontario Veterinary College (OVC) University of Guelph) researching and teaching into their Art of Veterinary Medicine program and training students at their Primary Healthcare Centre. He returned “down under” and “across the ditch” in 2015 and returned to veterinary practice. He continues to research and train veterinarians in professional skills, holding an adjunct position at Massey University and working with NZVA and other professional bodies.
A Massey graduate veterinarian, Natalie completed the BVSc in 2007. She spent eight years in clinical practice - predominantly in rural mixed practice in the Far North of New Zealand and also in companion animal practice in Auckland, before changing tack and studying and working as a web developer. She returned to Massey in 2017 when an opportunity arose to undertake PhD research exploring career changes among New Zealand veterinary graduates.
Rachael is the lead vet at Tararua Vets in Pahiatua and a Director of the Totally Vets Group which consists of 8 vet practices. Over the last 4 years she has undertaken various leadership training courses which has reaped many positive returns when the business has been through unforeseen turbulent situations. Rachael is passionate about the support and development of young veterinarians in the industry.
Stuart is a Senior Veterinary and Animal Science Lecturer in the School of Veterinary Science at Massey University, teaching Equine Veterinary Medicine and Veterinary Professionalism. He is currently engaged in research on veterinary professionalism and aspects of veterinary teaching and learning. Stuart is passionate about active learning and student engagement. These presentations form part of a broader research project on determining the opinions of veterinary students, veterinarians and veterinary clients on veterinary professionalism attributes important to include in a veterinary undergraduate training programme to ensure future veterinary career success.
Sue is the Australian Veterinary Association/VBG Veterinary Business Professional of the year 2020. She is acknowledged as a leadership trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence and staff development and management. Sue has a Bachelor of Business, majoring in Human Resources and Marketing, as well as her Diploma in Company Directorship (GAICD) and a Masters in NLP. Sue invests time working as Business Manager and consultant for Provet AIRC/CCG whilst maintaining a governance connection with a quality veterinary practice in Brisbane. Sue has a practical hands-on approach and brings with her a wealth of both corporate and small business skills, having been the founder of the much respected AIRC and CCG. Sue commenced her career in the UK as a veterinary nurse in 1982 and has gained invaluable global veterinary knowledge having worked in a variety of roles including animal welfare, general practice, emergency and university settings in the USA and Hong Kong. Sue frequently visits countries such as NZ, UAE and Malaysia to lecture, coach and consult.