Wednesday 23 June

ANZCVS NZ network breakfast | 7.15am

Determining the structure of practice management in veterinary practices in New Zealand | Stuart Gordon | 8am
The role of the veterinary practice manager has traditionally been undertaken by practice-owning veterinarians in addition to their clinical obligations. Veterinarians, however, often lack the skills, knowledge, and aptitudes that result in economic success. Furthermore, a veterinarian who spends valuable time on office management is not generating direct revenue for the practice. This presentation reports on the findings of research aimed at determining the current structure of practice management in veterinary practices in New Zealand. Stakeholder opinion on how existing undergraduate educational programmes in veterinary practice management should be modified to ensure veterinary students graduate with adequate practice management competencies, will also be presented.

Conflict management to sustain workplace wellness | Michael Meehan | 9am

Fully charged – how to stay strong in a world that won’t slow down | Kathryn Jackson | 10.30am
The world we live in is filled with potential stressors – even more so thanks to the global pandemic. On top of this, the veterinarian profession in New Zealand is navigating unprecedented resource shortages, financial pressures, and the ever-present risk of compassion fatigue. This workshop will investigate how the science of wellbeing could influence whether we simply survive or thrive within these most challenging circumstances. We will explore strength, rather than mental distress and you will leave with information about research, ideas, and practical resources to help you and your team stay fully charged, in a world that won’t slow down.

Creating a great clinic culture | Rachael Foughy | 1.30pm
An insight into how to create a great clinic culture where staff feel valued, are supported in their growth and all work towards the same common purpose. Celebrating the individual while growing and nurturing the team.

The veterinary consultation: connecting with clients and developing rapport | Meg Irvine | 2pm
Some tips and tricks on running a successful Veterinary Consultation with a focus on connecting and developing rapport with clients. How these skills affect the success of a business but more importantly, professional and personal satisfaction and individual sustainability in the profession.

How to have your team treat your business like it’s their own! | Gary Turnball | 2.30pm
As veterinary human resources become increasingly scarce, a sustainable business model will require a strategic focus on talent retention. In this presentation Gary will highlight the single biggest opportunity all veterinary business owners and managers have at their fingertips to maximise staff engagement. He will illustrate how a subtle shift in leadership and communication style can completely transform the daily experience of veterinary team members, facilitating the highest levels of professional fulfilment.

Profit and staff wellness – what do we need to do to have both? | Francesca Brown | 4pm
Worldwide, the well-being of veterinarians is repeatedly reported as being lower than is acceptable and while the literature is currently limited, anecdotal evidence suggests it is the same for allied veterinary professionals. Yes, the Health and Safety at Work Act (2015) requires staff wellbeing to be actively looked after. Based on the findings of her Master’s research which presented three New Zealand case studies showing veterinary practices that are successful in achieving high levels of staff wellness while still meeting their business financial goals. This presentation will focus on the common themes identified in these case studies, moving past the things that are road blocking change and planning to really implement them in your practice. Come with an open mind and be ready to have some of your current business as usual practices challenged.  

Thursday 24 June

Determining essential veterinary professionalism attributes using critical incident reporting | Stuart Gordon | 8am
This presentation presents findings of a critical incident reporting technique1 used to determine the views of practising veterinarians in New Zealand on professionalism attributes important for career success. Respondents were asked to recollect their most striking positive and negative critical incidents in their clinical career. Those professionalism attributes that contributed to a successful outcome or those attributes that were deficient and resulted in an unsuccessful outcome were elucidated using thematic analysis. The overarching theme that emerged was that of building a relationship between the veterinarian and the client. 

Career pathways of New Zealand Veterinary graduates | Natalie King | 9am
This presentation discusses some of the key findings of my PhD research in which Natalie has explored the career pathways of two cohorts of Massey University veterinary graduates 10- and 20-years post-graduation. It will describe some of the patterns that have occurred in their career pathways and discuss the factors that were influential in their career decisions.

Practical tips on building and maintaining your practice culture, staff happiness and wellness | Sue Crampton | 10.30am

How to implement leadership development in clinical practice | Jason Lowe | 11.30am
This presentation explores the current understanding of leadership in the New Zealand veterinary profession and examines the perceptions of veterinarians in order to determine what needs and opportunities may exist for leadership development.

Mastering accountability – do all of your people routinely and reliably do what they say they’re going to? | Gary Turnball | 1.30pm
One of the greatest sources of frustration for any veterinary business owner or manager is getting people to do what you expect of them… and keep doing it! Inconsistencies in accountability challenge team morale and practice culture, as well as exert a deleterious impact on patient care and customer service. In this presentation Gary will explore the fundamentals of accountability at both an individual and team level. Using a logical, problem--oriented approach he will explain how to ‘diagnose’ an accountability issue and provide the lasting solution for each cause.

Getting the most out of your team | Michael Meehan | 2.30pm

Round table session | Various | 4pm