BESTPRACTICE for pet owners


BESTPRACTICE accredited veterinary clinics and hospitals offer pet owners the best possible standard of veterinary care at all times

BESTPRACTICE  is New Zealand's ONLY quality accreditation programme that ensures a high standard of service and professionalism for veterinary clinics and hospitals in New Zealand.

It's a quality assurance programme modelled on overseas best practice standards and adapted to suit the New Zealand veterinary environment.

There are two levels of BESTPRACTICE  standards:

  • BESTPRACTICE  Clinic Standards - these stipulate the standards of service, facilities, equipment and management considered essential in veterinary practices in New Zealand. Clinic standards are set at a level that should be achievable by most veterinary practices.
  • BESTPRACTICE  Hospital Standards - these are more demanding and represent an advanced level of veterinary treatment and care.

Find out about becoming a BESTPRACTICE accredited clinic or hospital here.

Find a BESTPRACTICE®  accredited clinic or hospital near you

Pet owners can search for their nearest BESTPRACTICE  accredited clinic or hospital using our new Find-a-Vet service or see a list of BESTPRACTICE clinics and hospitals here.

Why choose a BESTPRACTICE  clinic or hospital?

BESTPRACTICE takes the risk out of choosing a veterinary practice. You can be sure you'll get quality care at a BESTPRACTICE accredited clinic or hospital.

When you choose a BESTPRACTICE accredited clinic or hospital you can be sure of excellence in the following areas:

  • Care: staff who care about you and your pet.
  • Service: staff are well-presented professionals available for 24-hour emergency service.
  • Training: all staff are professionally trained and experienced in veterinary medicine, surgery, animal health and welfare, have access to up-to-date materials, and are allocated time to ensure continuing professional development.
  • Facilities: the veterinary clinic has modern, well-maintained facilities and equipment in an environment that is comfortable and safe for you and your pet.
  • Information: the clinic has well-organised data storage systems to ensure your pet's health records can be easily accessed and updated.
  • Safety: any medication dispensed is clearly labelled and appropriately packaged, so you know exactly how and when to medicate your pet.

And because BESTPRACTICE is currently a voluntary programme, you know when you choose an accredited clinic or hospital that your veterinarian stands by their excellence because they volunteer to be audited every two years.