About this course
- Do you have the skills to effectively lead your team?
- Can you confidently market your practice to your clients?
- Are your team offering the best possible client care?
Having a clear vision of leadership, what you’re striving for and how to attain it, can make all the difference to running a successful, thriving business.
This series of ProSkills courses will equip new and experienced team members to lead and manage your practice.
Comprising of 10 online pre-recorded presentation, this series will provide participants with the skills and tools they need to take your practice to the next level.
Suitable for veterinarians, practice managers and supervisors, this program can be started and completed at any time. Each presentation can be viewed multiple times until it’s expiry on 31st December 2017.
Course 1: Practical income capturing
Course 2: The performance management process
Course 3: Mediation skills for resolving conflict
Course 4: How to manage your priorities
Course 5: Effective communication skills
Course 6: Planning marketing campaigns
Course 7: Developing a simple client survey
Course 8: Managing compassion fatigue
Course 9: How to ask for what you want
Course 10: Developing customer service standards
Mark Hardwick, Rosie Overfield, Deb Render and Sarah Burrows
Activities in this course can be recorded under either continuing veterinary education, collegial learning activity or self-directed learning.
NZVA members $400 (all modules)
Non-members $600 (all modules)
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Terms and conditions
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