Leadership ProSkills Programme
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Leadership ProSkills Programme

Suitable for veterinarians, practice managers and supervisors, this programme can be started and completed at any time.

 Export to Your Calendar 1/01/2017 to 31/12/2017
When: Anytime
Where: New Zealand
Contact: Hannah Schrader
+64 4 495 1140

Online registration is available until: 31/12/2017
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About this course

  • Do you have the skills to effectively lead your team?
  • Can you confidently market your practice to your clients?
  • Are your team offering the best possible client care?
Having a clear vision of leadership, what you’re striving for and how to attain it, can make all the difference to running a successful, thriving business.
This series of ProSkills courses will equip new and experienced team members to lead and manage your practice.
Comprising of 10 online pre-recorded presentation, this series will provide participants with the skills and tools they need to take your practice to the next level.
Suitable for veterinarians, practice managers and supervisors, this program can be started and completed at any time. Each presentation can be viewed multiple times until it’s expiry on 31st December 2017.


Course 1: Practical income capturing
Course 2: The performance management process
Course 3: Mediation skills for resolving conflict
Course 4: How to manage your priorities
Course 5: Effective communication skills
Course 6: Planning marketing campaigns
Course 7: Developing a simple client survey
Course 8: Managing compassion fatigue
Course 9: How to ask for what you want
Course 10: Developing customer service standards


Mark Hardwick, Rosie Overfield, Deb Render and Sarah Burrows

CPD Points

Activities in this course can be recorded under either continuing veterinary education, collegial learning activity or self-directed learning.

Pricing information

NZVA members $400 (all modules)

Non-members $600 (all modules)

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